This Privacy Policy explains how FairPlayPro may collect, use, store and protect information when users access fairplaypro.com.co, create a FairPlayPro account, use a FairPlayPro ID, login, access sports or casino services, make payments, use mobile services or contact customer support.
FairPlayPro was founded in 2015 and operates using the supplied Curaçao 365/JAZ gaming licence reference. This Privacy Policy applies to information associated with the FairPlayPro account environment described through this website.
By accessing or using FairPlayPro services, users acknowledge the data practices described in this Policy.
FairPlayPro provides a connected account environment for sports betting, casino gaming, payments, mobile access and customer support.
The account relationship is:
FairPlayPro → fairplaypro.com.co → FairPlayPro ID → User Account → Platform Services
Because the same account can connect multiple services, information generated through registration, login, payments, sports, casino or support may become associated with the same FairPlayPro user profile.
This Privacy Policy applies to information processed through the FairPlayPro platform, including:
Different service providers connected with FairPlayPro may also maintain their own privacy practices where applicable.
The information collected can depend on how a user interacts with FairPlayPro.
This may include:
Only information relevant to platform operation, account management, security or service delivery should be requested through the supported FairPlayPro environment.
When a user creates a FairPlayPro account, information may be requested to establish and manage the profile.
Users should provide accurate information because registration details may later be relevant to account recovery, verification, payments or customer support.
Registration information becomes associated with the FairPlayPro ID created or assigned to the user.
A FairPlayPro ID acts as the primary account identifier for registered users.
The ID may be associated with login activity, sports and casino access, payment transactions, mobile use and customer support.
Users should protect their FairPlayPro ID together with their password and should not allow other people to use the account without permission.
FairPlayPro may process information relating to account login and access.
This can include:
This information can help maintain account functionality and identify unusual or unauthorised access.
Passwords are used to protect access to a FairPlayPro account.
Users are responsible for keeping passwords confidential and should not share them with other people.
FairPlayPro customer support should not require users to publicly disclose or unnecessarily send their password during normal account assistance.
Users should reset their password if they believe account access has been compromised.
FairPlayPro may request information to verify an account, user identity, payment information or eligibility where required.
The type of information requested may depend on the account or service.
Verification information should be submitted only through the supported FairPlayPro process.
Users should avoid sending sensitive information to unofficial contacts claiming to provide account verification.
FairPlayPro may process information related to deposits, withdrawals and payment status.
Supported payment channels include:
UPI, Paytm, PhonePe, Google Pay, Crypto and Bank Transfer.
Payment information may include:
Users should check payment information carefully before completing transactions.
When users add funds to their FairPlayPro account, relevant transaction information may be associated with their profile.
This can help FairPlayPro identify pending, completed, failed or disputed deposits.
Users should retain transaction references where available in case support is required.
FairPlayPro users should not send funds using payment details obtained from unofficial third-party contacts.
Withdrawal requests may require information necessary to process or review the payment.
FairPlayPro may process the selected withdrawal method, amount, account details, payment status and transaction reference.
Users are responsible for entering accurate payment information.
Additional account verification may sometimes be required before a withdrawal is completed.
FairPlayPro may process information relating to the sports services accessed through a user account.
This can include information connected with:
This information may become part of the user’s account history and may be relevant to support or dispute review.
FairPlayPro may also process information relating to casino services used through the account.
This may include access to:
Game-related records may be retained where required for platform functionality, account history, support, security or dispute resolution.
When a user accesses FairPlayPro, technical information about the device may be collected automatically.
This may include:
Device information can help FairPlayPro maintain compatibility, security and platform performance.
Users accessing the FairPlayPro App, supported Android APK, iOS route or mobile browser may generate mobile-specific technical information.
This can include device type, application version, operating system and session information.
Users should download supported applications through the FairPlayPro route and should avoid unofficial APK files requesting unnecessary access to device information.
When a user contacts FairPlayPro customer support, the information provided during the enquiry may be processed and retained.
This can include:
Users should provide only information necessary for resolving the issue.
Passwords, PINs and unrelated sensitive information should remain private.
FairPlayPro may process information related to responsible gaming account options.
This may include requests concerning:
Such information may be used to apply the requested account controls and maintain the relevant restrictions.
FairPlayPro may use user information for purposes including:
Information should be used only where relevant to the FairPlayPro platform and associated services.
FairPlayPro may use account information to maintain the relationship between the user and the services connected with their profile.
This includes managing account status, login credentials, payment records and available platform access.
One FairPlayPro account may therefore connect several types of platform information under the same user identity.
Information may be processed to help detect suspicious account activity, attempted unauthorised access or other security concerns.
FairPlayPro may review login patterns, device information, transaction behaviour or account activity where reasonably necessary for security purposes.
Users should contact customer support if they believe their account has been accessed without permission.
FairPlayPro may use account and transaction information to identify suspected fraud, payment misuse, account manipulation or other prohibited activity.
Where suspicious activity is detected, account access or selected services may be restricted while the issue is reviewed.
Users may be asked to provide additional information where necessary to resolve a security review.
FairPlayPro may use relevant account information to provide service-related communications.
These may concern:
The exact communication route may depend on the contact information associated with the account.
Where permitted and applicable, FairPlayPro may communicate information about promotions, platform features or services.
Users should review available account or communication settings where preferences can be managed.
Promotional communication should remain separate from essential account, security or transaction messages where technically supported.
FairPlayPro may use cookies and similar technologies when users access the website.
Cookies can help support:
Some cookies may be necessary for parts of the website to operate correctly.
Essential cookies may support core website functions such as login sessions, security and navigation.
Disabling these cookies can affect how the FairPlayPro website works.
Users should review their browser controls if they want to manage cookie settings.
Functional cookies may help remember selected preferences or improve the user experience across website sessions.
These cookies may support settings such as language, display preferences or other interface choices where available.
FairPlayPro may use technical or analytical information to understand how the platform performs.
This can help identify loading problems, device compatibility issues, navigation patterns or other areas requiring improvement.
Analytical information should be used in connection with platform operation and improvement.
Users can manage certain cookies through browser settings.
The available controls depend on the browser and device.
Blocking all cookies may affect login, account sessions or other FairPlayPro features.
Users should consider the effect on website functionality before disabling essential browser technologies.
FairPlayPro may rely on service providers to support parts of the platform.
These can include providers involved in:
Information may be shared with relevant providers where necessary to deliver or protect the associated service.
Deposit and withdrawal services may involve external payment systems.
When users select UPI, Paytm, PhonePe, Google Pay, Crypto, Bank Transfer or another supported route, relevant transaction information may also be processed by the applicable payment provider.
Such providers may apply their own privacy and security practices.
Some FairPlayPro sports or casino services may depend on external gaming, data or technology providers.
Relevant technical or game-related information may be processed where necessary to provide those services.
Third-party providers may maintain their own terms and privacy practices.
FairPlayPro may disclose relevant information where required by applicable legal, regulatory, security or lawful process requirements.
Any disclosure should be limited to information reasonably relevant to the applicable request or obligation.
If FairPlayPro undergoes a business, ownership, organisational or operational change, certain account information may be transferred as part of that process where legally and operationally appropriate.
Any continued handling of user information should remain subject to applicable privacy obligations.
Users may encounter platform terms such as FairPlay, Fair Play, FairPlay online, FairPlay betting, FairPlay casino or FairPlay app.
Within this Privacy Policy, the main account relationship is:
FairPlayPro → fairplaypro.com.co → FairPlayPro ID → User Account
Information processed through connected FairPlayPro services may therefore become associated with the same account identity.
FairPlayPro takes account and data security seriously.
Reasonable technical and operational measures may be used to reduce risks such as unauthorised access, misuse, alteration or disclosure.
However, no internet-based system can guarantee absolute security.
Users also play an important role in protecting their own account credentials, devices and payment information.
Users should use a strong FairPlayPro password and avoid reusing credentials from unrelated services.
Passwords should not be shared through messaging groups, public posts or unofficial support channels.
Users should change their password promptly if they suspect that another person may know it.
FairPlayPro may retain information for as long as reasonably required for account administration, payments, customer support, security, fraud prevention, disputes or other legitimate platform purposes.
Retention periods can vary according to the type of information and the reason for keeping it.
Information may also be retained where necessary to meet applicable legal or operational requirements.
Closing a FairPlayPro account does not necessarily result in the immediate deletion of every associated record.
Certain information may need to remain stored for transaction records, security, fraud prevention, disputes, responsible gaming restrictions or applicable requirements.
Information that is no longer required may be removed or anonymised according to applicable platform practices.
Depending on applicable requirements, users may have rights relating to their personal information.
These may include rights to:
The availability of specific rights can depend on the user’s location and applicable privacy requirements.
Users should keep FairPlayPro account information accurate.
If information is incorrect, users can use available account settings or contact customer support to request appropriate correction.
FairPlayPro may request verification before changing important account information.
Users who want information about personal data associated with their FairPlayPro account can contact the available support or privacy route.
A request may need to include enough information to confirm the account and protect data from disclosure to an unauthorised person.
Users may request deletion of eligible personal information where permitted.
Some information may need to be retained even after a deletion request because of payment records, account security, dispute handling, responsible gaming restrictions or other applicable requirements.
FairPlayPro may explain where a requested deletion cannot be completed fully.
Account closure and data deletion are not necessarily the same process.
Closing an account ends or restricts access to platform services, while certain account records may still need to be retained.
Users seeking both account closure and privacy-related deletion should clearly state both requests when contacting FairPlayPro.
FairPlayPro services, technology providers or payment systems may involve processing in different countries or regions.
Where information is processed internationally, appropriate safeguards should be used where required by applicable privacy rules.
Users should understand that online platforms can rely on infrastructure located outside the user’s immediate location.
FairPlayPro is not intended for users who do not meet the applicable minimum age requirements.
Minors should not create accounts or use FairPlayPro gaming services.
Account holders should not allow younger persons to use their FairPlayPro ID, password, payment account or gaming access.
Information relating to responsible gaming requests may be treated as part of the user’s account record.
This can include temporary restrictions, self-exclusion requests or account closure information.
Such records may need to be retained to ensure that responsible gaming controls continue to operate properly.
If FairPlayPro becomes aware of a security issue affecting user information, appropriate steps may be taken to investigate, limit and respond to the incident.
Where required, affected users or relevant authorities may be informed according to applicable requirements.
Users should report suspected account compromise as soon as possible.
FairPlayPro may provide links to external websites or services.
This Privacy Policy does not automatically apply to every third-party website.
Users should review the privacy practices of external services before providing information to them.
Users may encounter websites or apps using similar FairPlay names, logos or branding.
FairPlayPro is not responsible for information users voluntarily provide to unrelated websites, fake login pages or unofficial applications.
Users should use fairplaypro.com.co as the central FairPlayPro route described in this Privacy Policy and should verify supported mobile links before entering credentials.
Users accessing FairPlayPro through supported mobile applications should review device permissions carefully.
The app may require certain technical permissions for supported functions.
Users should avoid installing modified APK files or applications from unknown sources because those applications may collect information outside FairPlayPro’s control.
FairPlayPro may update this Privacy Policy when platform services, technologies, data practices or applicable requirements change.
The latest version published through FairPlayPro will replace earlier website versions from the point it becomes applicable.
Users should review the Privacy Policy periodically.
Users with privacy-related questions can contact FairPlayPro through the support options available on fairplaypro.com.co.
When making a privacy request, users should provide enough information to identify the relevant account while avoiding unnecessary sensitive details.
FairPlayPro may request verification before providing, correcting or deleting account information.
Users can help protect their information by following basic security practices.
Keep the FairPlayPro ID and password private, use secure devices, avoid public computers where possible and verify the website before entering credentials.
Users should also be careful with payment information, OTPs, bank details and other sensitive data.
No person should be trusted with sensitive information simply because they claim to represent FairPlayPro.
Users should never share payment PINs, banking passwords, crypto private keys or other highly sensitive payment credentials through normal FairPlayPro support communication.
Transaction references may be useful for resolving payment problems, but users should provide only the information required to investigate the transaction.
Users should protect smartphones or tablets used for FairPlayPro access with appropriate device security.
Screen locks, operating-system updates and secure password storage can reduce the risk of unauthorised account access.
Users should remove saved FairPlayPro credentials before selling, transferring or giving away an old device.
Users accessing FairPlayPro from a shared computer or mobile device should log out after completing the session.
Avoid selecting automatic password saving when another person can access the same device.
Clearing session information may also be appropriate after using a public or shared browser.
The FairPlayPro ID identifies the user account and may be required for support or recovery.
Users should still avoid publishing the ID unnecessarily, particularly when it could be combined with other account information.
Passwords and payment credentials should remain strictly private.
Sports activity associated with the FairPlayPro account may form part of the user’s platform history.
This can be relevant when reviewing event settlements, account issues or support requests.
Users should avoid publicly posting detailed account screenshots where FairPlayPro IDs, balances or transaction information are visible.
Casino game activity may also become associated with the FairPlayPro account.
Game records can be relevant for balance reviews, interrupted rounds or customer support.
Users should provide game details directly through supported support routes rather than posting account information publicly.
Responsible account use includes protecting personal information as well as managing gaming activity.
Users should keep control of their own FairPlayPro account and should not allow another person to manage the profile, payments or login credentials on their behalf.
This helps maintain a clear relationship between the account holder and the activity recorded through FairPlayPro.
FairPlayPro aims to maintain a clear relationship between user information and the services for which that information is required.
The overall data relationship can be represented as:
User Information → FairPlayPro Account → Platform Services → Security & Support
Account information should be handled in connection with legitimate platform functions such as account management, sports, casino, payments, mobile access, security, responsible gaming and customer support.
Users who have questions about this Privacy Policy or information associated with their FairPlayPro account can use the customer support or privacy contact options currently displayed through fairplaypro.com.co.
Requests should clearly explain whether the user wants to access information, correct account data, close an account, request eligible deletion or raise another privacy concern.
Users should never include their account password in a normal privacy enquiry.
By continuing to use FairPlayPro, users acknowledge that account information may be processed as described in this Privacy Policy in order to provide and protect the services connected with their profile.
Users should review this Policy together with the FairPlayPro Terms and Conditions and responsible gaming information to understand the wider account relationship across registration, login, sports, casino, payments, mobile access and customer support.